24/7 Customer Support in Web Hosting
All our web hosting include 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our website hosting solutions well before you make an order or you are an existing customer and you have any question or a difficulty, you're able to contact us anytime, including holidays and weekends. We have many channels to contact us - a couple of phone lines around the globe for your convenience and live chat support for pre-sales, billing and general questions; emails and support tickets for more complex issues or any troubles that need extra time to research and fix. Unlike a number of other web hosting suppliers, our trouble tickets feature a warranted max response time of just one hour, which means that regardless of what the problem is, it will be resolved on time and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try out our support services even before you obtain a semi-dedicated server account from us as we have telephone and online chat support for billing, pre-sales and common queries. Our representatives will assist you to select the right plan or supply you with info about our servers, to confirm if the system requirements for your web sites are met. When you are a current customer, you also have the option to contact us through e-mail or through our ticketing system, which is accessible from the Hepsia hosting Control Panel. We warrant that every time you use any of these two ways of communication, you will get a response within less than 1 hour and that’s 24/7, which includes weekends and official holidays. If you have used the hosting services of other companies, even big ones, you will be able to compare the response time because it ordinarily takes a whole day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
Using our VPS servers, you will not need to wait for more than 1 hour in order to receive help for any kind of issue that you could encounter regarding the server or the software which comes pre-installed with it. We guarantee this short reply time for all tickets which you open via your billing Control Panel or e-mail messages that you send to our technical support team. In addition, we have local telephone numbers in a number of countries around the world plus a live chat service where we can assist you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 via the numerous ways of communication, so regardless what your question or problem is, there will always be somebody to help you out in a timely manner. If you need assistance with third-party software, which you cannot set up or which gives you problems, you will be able to benefit from the Managed Services upgrade package that we offer for all the VPS plans.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time guarantee, you will take advantage of lightning-fast support when you purchase a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, as a result any time you open a support ticket through your billing account or you send an email message about any problem with the server or the pre-installed software on it whatever the time of the day, you will receive a reply within one hour, even during holidays. Our ticketing system is the more suitable option if the matter in question requires more time to be solved or if it has to be sent to our admins, since it's far more convenient to track the communication sent on both sides. For common, sales and billing issues/inquiries, you can phone us or talk to a live agent using our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also support you with third-party software installation as well as troubleshooting and similarly to the standard support, this service is available 24/7 too.