Integrated Ticketing System in Web Hosting
The ticketing system that we’re using for our web hosting is not separate from the web hosting account. It is an essential part of our fully featured Hepsia hosting Control Panel and you will be able to visit it at any particular time with only several clicks of the mouse, without the need to leave your account. The ticketing system offers a quick-search field, so you can trace de facto any ticket that you have sent in the past, if you need it. Besides, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can discover how to handle a given issue even before you send a ticket. The response time is maximum sixty minutes, which suggests that you can receive swift assistance at any moment and in case our technical support team suggests that you do something in your account, you can do it instantaneously without needing to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was developed with one aim in mind – that you should be able to manage everything related to your semi-dedicated server account in one location and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got a question or face a challenge, you can touch base with our customer care staff instantaneously without needing to sign in to another admin interface. You can browse your files or check different account settings while you post a new ticket or read the reply to an older one. In case you’ve got a large number of tickets and you would like to find a particular one, you can resort to the clever search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will receive an answer in less than 1 hour regardless of the nature of your enquiry or problem.