A ticketing system is the most widespread communication medium that hosting companies offer to their customers. It is most often part of the billing account and is the most effective way to handle a problem that requires a certain amount of time to investigate or that needs to be escalated to an administrator. In this way, all comments provided by either party will be kept in one and the same place in the event that someone else needs to work on the problem at hand and the info already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which goes to say that you’ll need to sign in and out of no less than 2 accounts in order to execute a certain operation or to touch base with the company’s customer support staff. In case you wish to administer a number of domains and each one is hosted in a separate account, you will need to use an even larger number of accounts simultaneously. Besides, it can take a considerable length of time for the provider to reply to your ticket request.

Integrated Ticketing System in Web Hosting

The ticketing system that we’re using for our web hosting is not separate from the web hosting account. It is an essential part of our fully featured Hepsia hosting Control Panel and you will be able to visit it at any particular time with only several clicks of the mouse, without the need to leave your account. The ticketing system offers a quick-search field, so you can trace de facto any ticket that you have sent in the past, if you need it. Besides, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can discover how to handle a given issue even before you send a ticket. The response time is maximum sixty minutes, which suggests that you can receive swift assistance at any moment and in case our technical support team suggests that you do something in your account, you can do it instantaneously without needing to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was developed with one aim in mind – that you should be able to manage everything related to your semi-dedicated server account in one location and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got a question or face a challenge, you can touch base with our customer care staff instantaneously without needing to sign in to another admin interface. You can browse your files or check different account settings while you post a new ticket or read the reply to an older one. In case you’ve got a large number of tickets and you would like to find a particular one, you can resort to the clever search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will receive an answer in less than 1 hour regardless of the nature of your enquiry or problem.