A live chat is one of the several methods of communication offered by some hosting companies as a part of their support service. Determined by the supplier, the chat is used for pre-sales, billing and/or technical support. This way of contact is quicker compared to a support ticket and it makes it much more unlikely to misspell or misunderstand anything in comparison to a telephone call with a representative. In addition, if the trouble that you have needs some time to be reviewed and taken care of, you'll be able to do something different at the same time instead of just waiting, as you'd have to do if you call. You can also use a live chat assistance service completely free provided that you have web access even if your web hosting provider is situated in a different country and they don't have a local phone number that you can call.

Live Chat Support in Web Hosting

We provide a live chat support service for all web hosting that we offer and we will support you with almost everything in real time. In case you don't have an account with our company yet, we're able to provide you with more details about the packages in order to help you to choose the most suitable package. If you are an active customer, we are able to assist you with any billing or general issue and also with a number of common technical issues, such as an email address installation in a desktop e-mail client. In case you can't give us a call for whatever reason or you are in a country where we don't have a local telephone number, the live chat will be the best choice to contact us. Certainly, some troubles require additional time to investigate and test, which means that you will have to open a support ticket to our technicians, but nonetheless, we will save you time and assist you with quite a lot of issues on the chat.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is available to all our future and current clients. If you're thinking about a new website hosting account, you're able to chat in real time to one of our representatives and receive more info about our semi-dedicated servers in order to pick the optimal package for your websites. If you already have an account with us, we'll assist you in a timely manner with billing, general and first-level techmatters. Even though in certain cases you'll need to open a support ticket since there are things that can't be resolved on the live chat, we will be able to help you with numerous standard tasks, such as setting up an e-mail account in an email client or forwarding one domain name to another one. Thus, you will get quick support and you'll save a lot of time.