One-Hour Response Guarantee in Web Hosting
With a web hosting from our company, you can forget about waiting around for hours, or even all day, to obtain a response to an email or a support ticket. No matter when you touch base with us, we’ll lend you a helping hand within maximum 60 minutes with any pre-sales and technical inquiries you might have. In fact, our real reaction time hardly ever exceeds 20-30 minutes. Since we’re available to you 24/7/365, you’ll always get assistance in a timely manner and we understand how essential this is in the online era. As soon as you contact us, we will answer your enquiries. If you encounter any technical predicament, we will deal with it instead of you, or we will provide you with all the required information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take full advantage of our speedy support service. You’ll receive a response to any support ticket posted via the web hosting Control Panel or e-mail sent to our tech and client support team in no more than one hour. The response time is guaranteed and it is valid irrespective of the matter – technical or billing. It often takes much less time to explore and rectify a problem. We’ll supply you with more information if the solution involves something that needs to be done on your end. If you touch base with us during weekends or national holidays, the response time will be the same and considering the fact that our support team is available to you 24-7-365, you will receive immediate assistance for any billing, general or technical issue no matter what time it is.