Client Support Channels
A 60–Minute Ticket Response Time Guarantee
We provide a 60 min response warranty for any ticket or email that you submit to our client support staff. We will swiftly respond to all typical inquiries and forward the case to our administrators in case additional assistance is needed. If you make use of our Managed Servers package, we’ll execute any of the included server administration services at a time that has been discussed with you beforehand.
A Top–Class Customer Support Service
Our technical support team will be available to you round–the–clock should you need help working with our Web Control Panel or with any of the apps that we have pre–installed for your convenience on the server. Furthermore if you require assistance handling all the regular administration tasks on your dedicated server, you can have a glimpse at the Managed Servers package, which includes data backup hard disk drive storage space, weekly Operating System updates, software installation and troubleshooting procedures, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Area
We have equipped our Web Control Panel with a comprehensive knowledge base, which includes detailed explanations of all its features and functions. What’s more, we have created in–depth video tutorials that will further disclose to you how to carry out a specific action or troubleshoot a frequently experienced problem. All the educational articles and the tutorial videos are readily reachable from each Web Control Panel section via the Videos and Help buttons situated in the top right corner.