1 hour ticket response
Quick support is our number–one objective and this is why we’ve got a team of trained support engineers who are ready to offer a swift answer to any question that you may possibly have. Simply open your support ticket from the Web Control Panel and we’ll respond back to you within 1 hour in the worst case scenario. In fact, we strive hard and aim for a twenty–minute technical support ticket response time.
An Exceptional Customer Service
Our tech support team members have significant experience in the web hosting business and are skilled enough to find a quick answer to your problem. If, however, the case at hand is not within the competency of a technical support engineer, the trouble ticket will be forwarded to a programmer or administrator for additional investigation.
An Easy–to–Browse Help Center Section
In the Web Control Panel you will find an easy–to–navigate Help Center section where you can find quick tips on how to use our services. You can see the answers to your questions in the F.A.Q. library, see more details in the web hosting account management articles or watch our step–by–step video tutorials.